01
Overview
ALL-MIAMI is a Canadian business that sells two kinds of products internationally:
- Digital products, such as wallpaper artwork for desktop and mobile screens. These are available worldwide and delivered electronically.
- Physical products, such as apparel and other printed goods. These ship only to our active physical-product markets: Canada, the United States, the European Union, the United Kingdom, Australia and New Zealand.
This policy forms part of our Terms of Service. Returns and refunds are covered in our Refund & Return Policy.
02
Digital products: electronic delivery
- Available worldwide. Digital products can be bought from any country where our store and checkout are available.
- No physical shipment. Nothing is mailed to you, and no shipping fees or customs duties apply to digital products.
- How you receive them. Your files are delivered electronically through Shopify and/or authorized digital delivery tools. You'll usually get access on your order confirmation page and by email shortly after payment is confirmed.
- Your email address matters. Download links go to the email address you enter at checkout. Please check it carefully, and look in your spam or promotions folder if the email doesn't arrive.
- Download access. Links may expire or be limited to a set number of downloads. Save your files once they arrive. If you lose access, contact us with your order number and we'll help.
Use of digital products is governed by our Digital Product License.
03
Physical products: where we ship
Physical products are currently available for delivery only to:
- Canada
- United States
- European Union (EU member states)
- United Kingdom
- Australia and New Zealand
If your shipping address is outside these regions, checkout won't offer shipping for physical products. You can still buy our digital products.
Some products may not be available in every market. Some remote areas, overseas territories, special customs zones or address types (such as certain PO boxes or military addresses) may not be serviceable. The shipping options shown at checkout for your address are the ones currently available. We may add or remove markets over time, and this page will be updated when we do.
04
How physical orders are fulfilled
ALL-MIAMI works with third-party manufacturing, print-on-demand, logistics and fulfillment providers to produce and deliver certain physical products. These providers may change from time to time.
- Products may be manufactured, printed, stored, packaged, shipped or otherwise fulfilled by ALL-MIAMI or by authorized third-party fulfillment partners.
- Our current fulfillment partners may include Printful. We may also use other manufacturers, print-on-demand providers, warehouses or logistics providers now or in the future.
- Different products may be fulfilled by different providers, or from different countries and facilities, depending on the product and your destination.
- An order with more than one physical product may arrive in separate shipments, sometimes on different days and with different tracking numbers. You won't pay extra shipping for a split we make.
Whoever fulfills your order, ALL-MIAMI remains your point of contact for every question about it.
05
Processing & delivery times
Many physical products are made to order, so each order goes through two stages:
- Processing and production: the time to make, print, quality-check and pack your item before it ships.
- Transit: the time the carrier takes to deliver it to you.
Both stages vary by product, destination, stock, carrier and fulfillment provider, and can take longer during holidays, new drops and other busy periods. The estimates shown at checkout and in your confirmation emails are our best guide, but they aren't guaranteed delivery dates.
If an order includes both digital and physical products, your digital files are delivered right away and your physical items follow once they ship.
06
Shipping costs, currency & tracking
- Shipping costs are calculated at checkout from your address, the products in your cart and the available shipping methods. You'll always see the full shipping cost before you pay.
- Localized currencies. Depending on your Shopify Market, you may see prices and pay in your local currency. If you pay in a different currency from your card or account, your bank or payment provider may apply its own conversion rate or fees.
- Tracking is provided where available. When your order ships, we'll email you a tracking link. Orders sent in several shipments may have several tracking numbers.
07
Customs duties & import taxes
Because physical products may ship from a different country than yours, customs duties, import taxes, VAT, GST, brokerage fees or similar charges may apply depending on your destination, the order value, and where the item ships from.
- Collected at checkout. Where taxes or duties are calculated and collected at checkout, they'll be shown before you pay, and you shouldn't be charged them again on delivery.
- Collected on delivery. Where they aren't collected at checkout, the carrier or customs authority may collect them from you before or on delivery. These charges are the recipient's responsibility.
- EU and UK. VAT on eligible orders is generally included or collected at checkout under the applicable import schemes. Higher-value orders may be subject to additional duties or fees.
- Australia and New Zealand. GST on eligible low-value imports is generally collected at checkout. Higher-value orders may be subject to import duties and charges.
- Canada and the United States. Sales taxes are shown at checkout. Cross-border shipments may also incur duties, brokerage or import fees depending on the item's origin and value.
If you refuse a shipment because of import charges, we may deduct the original and return shipping costs from any refund, unless the law where you live says otherwise.
08
Address, lost & damaged parcels
Shipping address
Please make sure your shipping address is complete and correct. If you notice a mistake, contact us right away. We can usually update it before your order goes into production or ships. If a parcel is returned to us because of an incorrect or incomplete address, we may charge you the cost of reshipping it.
Late or lost parcels
If your order hasn't arrived well after its estimated delivery date, or tracking hasn't updated for an extended period, contact us with your order number. We'll investigate with our fulfillment partner and the carrier, and send a replacement or a refund if the parcel is confirmed lost.
Damaged, defective or incorrect items
Contact us within 30 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or refund at no extra cost to you. See our Refund & Return Policy for details.
09
Your consumer rights
Nothing in this policy limits or excludes any rights you have under the mandatory consumer laws where you live.
- EU and UK customers. Physical goods remain our responsibility until they're delivered to you or someone you nominate. You also have statutory rights for goods that are faulty or not as described, and in most cases a right to withdraw from your purchase. See our Refund & Return Policy.
- Australian customers. Our goods come with guarantees that can't be excluded under the Australian Consumer Law, including that goods arrive within a reasonable time where no delivery date is agreed.
- New Zealand customers. Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, including the guarantee of delivery within a reasonable time, are not affected.
- Canadian and U.S. customers. Any additional rights you have under your province's, territory's or state's consumer protection laws continue to apply.
10
Contact
Questions about shipping, delivery or a download? Email support@all-miami.com or use our contact page. Please include your order number so we can help you faster.
We may update this policy as our markets, products or fulfillment partners change. The "Last updated" date at the top shows when it last changed, and the version in effect when you placed your order applies to that order.
